Raw Black Tourmaline

At Raven & Crone Co., we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

🔄 Returns
Eligibility: Items must be returned within 30 days of purchase.
Condition: Products must be unused, unopened, and in their original packaging.
Non-Returnable Items:
Opened candles, incense, and tarot/oracle decks due to hygiene and energy-cleansing reasons.
Custom or personalized items.
Clearance or final sale products.
Return Process:
Contact us at 📧 ravenandcroneco@gmail.com to initiate a return.
Provide your order number and reason for return.
Once approved, return shipping instructions will be provided. The customer is responsible for return shipping costs unless the item was received damaged or incorrect.
💰 Refunds
Processing Time: Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund within 3-5 business days.
Approved Refunds: Refunds will be processed back to your original payment method within 7-10 business days.
Non-Refundable Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
🚫 Cancellation & No-Show Fees
Cancellations made at least 12 hours before a scheduled service will receive a full refund or free rescheduling.
Cancellations within less than 12 hours will incur a 50% cancellation fee.
No-Shows without prior notice will forfeit 100% of the service fee and will not be eligible for rescheduling.
📦 Damaged or Incorrect Items
We take extra care in packaging, but if your order arrives damaged or incorrect:

Contact us at ravenandcroneco@gmail.com within 7 days of receiving your package.
Provide photos of the damaged product and order details.
We will offer a replacement or full refund at no additional cost to you.
📧 For returns, refunds, and inquiries:
📩 Email: ravenandcroneco@gmail.com
📞 Phone: [To Be Dated]
💬 Live Chat Available: 8:00 AM - 10:00 PM Daily

✨ Thank you for choosing Raven & Crone Co. for your metaphysical needs! 🌙

At Raven & Crone Co., we take great care in packaging and shipping your metaphysical and spiritual items to ensure they arrive safely and in perfect condition. Please review our shipping policies below.

📦 Processing & Shipping Times
Processing Time: Orders are processed and shipped within 2-3 business days.
Custom or Handmade Items: May take 5-7 business days before shipping.
Delivery Times:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Delivery times are estimates and may vary depending on location, weather, or carrier delays.

💲 Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Free Standard Shipping is available on domestic orders over [Insert Amount, e.g., $75].
🌍 International Shipping
We ship worldwide! Delivery times and shipping rates vary by country.
International customers are responsible for any customs duties, taxes, or additional fees that may apply.
📦 Packaging
We use eco-friendly and protective packaging to ensure that your items arrive safely while minimizing environmental impact.

🚚 Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your package.
If you do not receive tracking details, please check your spam folder or contact us.
📬 Lost or Damaged Packages
If your order is lost or arrives damaged, contact us within 7 days of delivery at 📧 ravenandcroneco@gmail.com.
Please provide photos of any damage, and we will work with the carrier to resolve the issue. Replacements or refunds may be issued as needed.
📧 For shipping inquiries:
📩 Email: ravenandcroneco@gmail.com
📞 Phone: [To Be Dated]
💬 Live Chat Available: 8:00 AM - 10:00 PM Daily

✨ Thank you for choosing Raven & Crone Co. – bringing magic to your doorstep! 🌙